Terms And Conditions

Gardeners Kenton Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Kenton provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our gardeners to start work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation requesting services from Gardeners Kenton.

Company means Gardeners Kenton, the provider of gardening and related services.

Services means any gardening, landscaping, maintenance, clearance, lawn care, hedge trimming, planting, or related work supplied by the Company to the Customer.

Premises means the garden, outdoor areas, or property where the Services are to be carried out.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation supplied by the Company.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, which may include, but are not limited to, lawn mowing, hedge cutting, pruning, planting, garden clearance, basic landscaping, seasonal tidy-ups, and regular maintenance visits within its service area.

The specific Services to be provided will be set out in a quotation, booking confirmation, or other written agreement with the Customer. Any additional work not expressly agreed at the time of booking may be subject to separate charges and availability.

3. Booking Process

3.1 A booking request may be made by the Customer through any contact method offered by the Company. The Customer must provide accurate information regarding the Premises, the type of work required, access arrangements, and any particular instructions or restrictions.

3.2 The Company may request photographs, measurements, or a site visit before confirming the booking, particularly for larger gardening projects or more complex outdoor works.

3.3 A booking will be treated as provisional until the Company has confirmed acceptance of the job and, where applicable, the Customer has accepted a written quotation. The Company reserves the right to decline any booking at its discretion.

3.4 For ongoing gardening maintenance, the Company may agree a regular schedule of visits. Any such schedule is indicative and may be adjusted by mutual agreement or where weather and operational factors require.

4. Quotations and Pricing

4.1 Any quotation issued by the Company is based on the information provided by the Customer and, where relevant, on a site inspection. If on arrival the actual scope of work differs significantly from what was described, the Company may revise the quotation or propose a different pricing structure before starting or continuing the work.

4.2 Unless otherwise stated, quotations are exclusive of waste removal, disposal fees, specialist equipment hire, and materials such as plants, turf, or decorative aggregates. These may be charged separately where applicable.

4.3 Quotations are generally valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue. The Company may withdraw or amend any quotation that has not yet been accepted.

4.4 The Company may charge for Services on a fixed-price basis, an hourly rate, a day rate, or a combination of these, depending on the nature of the job. Any minimum call-out or minimum time charges will be communicated to the Customer prior to booking.

5. Payments and Invoicing

5.1 The Customer agrees to pay the charges for the Services in accordance with the Agreement and these Terms and Conditions. Prices are stated in pounds sterling unless otherwise agreed.

5.2 Payment terms will be communicated at the time of booking or quotation. For many gardening jobs, payment is due on completion of the work. For larger projects or regular maintenance contracts, the Company may require deposits, staged payments, or payment in advance.

5.3 Where the Company issues an invoice, the Customer must pay it by the due date specified on the invoice. If no date is specified, payment is due within 7 calendar days of the invoice date.

5.4 The Company may accept various forms of payment, such as bank transfer or card payments, as advised to the Customer. Cash payments, if accepted, should be handed directly to a representative of the Company and will be receipted upon request.

5.5 If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate and to suspend or cancel any further gardening visits or services until all amounts due have been settled.

5.6 Title to any materials supplied as part of the Services shall remain with the Company until full payment has been received.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company as much notice as reasonably possible. For most standard gardening visits, the Company asks for a minimum of 24 hours notice.

6.2 If the Customer cancels or reschedules a booking with less than the minimum notice period, the Company may charge a cancellation fee, which will typically reflect any reasonable costs incurred and any time reserved for the Customer that cannot be reallocated.

6.3 For larger projects where significant preparation or purchase of materials has taken place, a longer notice period may be required and any deposit paid may be non-refundable in whole or in part. This will be made clear to the Customer at the time of booking.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather conditions, staff illness, equipment failure, or safety concerns at the Premises. In such cases, the Company will endeavour to offer an alternative date or time, and any advance payment for the affected visit will be transferred to the rescheduled appointment or refunded where appropriate.

7. Access to the Premises

7.1 The Customer must ensure that clear and safe access to the garden and outdoor areas is available at the scheduled time of the visit. This includes arranging for any gates to be unlocked, providing necessary access codes, and ensuring that pets are secured.

7.2 If, on arrival, the Company cannot gain access to the Premises, or cannot proceed with the work due to safety concerns or obstructions, the Company may treat the visit as a cancelled appointment and a call-out or cancellation fee may be charged.

7.3 The Customer must inform the Company of any known hazards at the Premises, including uneven ground, loose paving, underground cables, ponds, or other risks that may affect the safe provision of gardening services.

8. Customer Obligations

8.1 The Customer agrees to provide accurate information and reasonable cooperation to enable the Company to carry out the Services efficiently and safely.

8.2 The Customer is responsible for obtaining any necessary permissions, consents, or approvals from landlords, neighbours, local authorities, or other relevant parties, where required for the planned gardening or outdoor work.

8.3 The Customer must ensure that water and, where necessary, electricity are available for use by the Company at the Premises, unless otherwise agreed in advance.

8.4 Children and pets should be kept away from working areas while the Company is carrying out Services, particularly when power tools or chemicals are being used.

9. Waste Handling and Environmental Regulations

9.1 Garden waste includes materials such as grass cuttings, leaves, branches, prunings, and other organic matter arising from the gardening work. By default, the Company will stack or bag garden waste neatly at the Premises unless collection and disposal have been expressly included in the quotation.

9.2 Where the Customer requests waste removal, the Company will comply with applicable waste management and environmental regulations. Additional charges may apply for collection, transport, and disposal of garden waste, soil, hardcore, or other materials.

9.3 The Company does not remove hazardous waste or items such as asbestos, chemicals, paint, or electrical goods. The Customer is responsible for arranging proper disposal of any such items through authorised channels.

9.4 The Company aims to work in an environmentally responsible manner, which may include recommending composting, mulching, or selective disposal methods for garden materials where appropriate and accepted by the Customer.

10. Quality of Service and Complaints

10.1 The Company undertakes to perform the Services with reasonable care and skill and in accordance with good horticultural practice for the type of work undertaken.

10.2 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as reasonably possible, ideally within 48 hours of completion of the visit, so that any concerns can be investigated and, where appropriate, remedied.

10.3 The Company may, at its discretion and after assessing the circumstances, offer to re-attend the Premises to rectify any issues that are directly attributable to the standard of its work, or may propose another form of reasonable resolution.

11. Liability and Limitations

11.1 The Company will take reasonable care to avoid damage to property while carrying out gardening services. However, the Customer is responsible for informing the Company of any fragile items, hidden services, or particularly sensitive areas within the garden or outdoor space.

11.2 Except where liability cannot legally be excluded or limited, the Company will not be liable for:

a loss or damage that the Company could not reasonably foresee at the time of entering into the Agreement,

b any loss of profits, business, contracts, or anticipated savings,

c any indirect or consequential loss or damage.

11.3 The Company will not be responsible for any issues arising from pre-existing defects at the Premises, including diseased plants, unstable structures, poor soil conditions, or previous works carried out by others.

11.4 Where the Company has recommended particular aftercare for lawns, plants, or other garden features, the Customer is responsible for following those instructions. The Company cannot guarantee plant survival or lawn condition where recommended maintenance, watering, feeding, or protection regimes are not followed or where weather or pest conditions are adverse.

11.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, or for any other matter that cannot be excluded or limited under applicable law.

12. Insurance

The Company aims to maintain appropriate insurance cover in respect of its gardening operations, including public liability insurance to a reasonable level, as is standard for gardening and outdoor service providers. Details of current insurance arrangements may be provided to the Customer upon reasonable request.

13. Termination

13.1 Either party may terminate an ongoing maintenance arrangement by giving reasonable notice, typically at least 14 days, unless otherwise agreed in writing.

13.2 The Company may terminate the Agreement with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a manner that is abusive, threatening, or unsafe towards the Companys staff.

13.3 On termination, the Customer must promptly pay all outstanding amounts for Services already provided and any non-refundable costs incurred by the Company in relation to the Agreement.

14. Privacy and Data

The Company may collect and store basic personal information about the Customer, such as name, address, and contact details, for the purpose of managing bookings, providing services, and handling payments. The Company will take reasonable steps to keep such information secure and will not sell Customer data to third parties.

Where required by law or for the purpose of providing services, the Company may share limited information with trusted partners such as waste carriers or material suppliers.

15. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing services after the Customer has been notified of the changes or the updated terms have been made available. Continued use of the Services after such notification will be taken as acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement between the Customer and the Company.

By proceeding with a booking and allowing Gardeners Kenton to carry out gardening or related services at your Premises, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.