Terms and Conditions for Gardening Services in Kenton
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Kenton. By requesting a quote, making a booking, or allowing work to commence, the customer agrees to these terms in full. They are written to be clear, fair, and practical, and they apply to all routine and one-off services arranged for domestic or commercial premises. For the avoidance of doubt, these terms are intended to govern the relationship between the customer and the service provider and to complement, rather than replace, any mandatory rights that may apply under UK law.
Throughout this document, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” or “the customer” mean the person, business, landlord, tenant, or authorised representative who books the work. The terms below cover the booking process, payments, cancellations, liability, waste handling, and the governing law. They are designed to support a reliable and transparent service for those using garden services in Kenton, while keeping the legal position straightforward.
These terms apply to services such as lawn care, hedge trimming, planting, weeding, seasonal maintenance, clearance work, and related outdoor tasks agreed in advance. Any additional works requested on site may be accepted at our discretion and may be subject to revised pricing, availability, or timing. Unless agreed otherwise in writing, all services are provided on the basis of these terms and any written quotation, estimate, or service agreement issued for the particular job.
1. Booking Process
Bookings may be made following a request for an estimate, a site visit, or the review of information provided by the customer. We may ask for photographs, measurements, access details, or other relevant information so that we can assess the work accurately. A booking is not confirmed until we have accepted the request, agreed the scope of work, and, where applicable, received any deposit or advance payment requested. The customer is responsible for ensuring that all information provided is accurate and complete.
Gardeners Kenton reserves the right to decline any booking if the work is outside our capability, unsafe, impractical, or otherwise unsuitable. Any date or time offered is an estimate unless expressly confirmed as fixed. While we aim to attend on the agreed day, appointments may be adjusted due to weather, staff illness, traffic, equipment failure, or circumstances beyond our reasonable control. In such cases, we will seek to rearrange the service as soon as reasonably possible.
It is your responsibility to ensure that the site is accessible and safe for our team to carry out the work. This includes providing access to gates, driveways, water points if required, and any relevant instructions for entering the property. If access is restricted or if the work cannot proceed because of missing information, unsafe conditions, or the absence of someone authorised to grant access, we may charge a call-out fee or part-payment for the wasted appointment time.
Where a quotation has been issued, it will usually remain valid for a stated period or, if no period is specified, for a reasonable time only. Quotes are based on the information available at the time and may change if the scope of the work, site conditions, or customer instructions materially differ from what was originally described. A garden maintenance service may therefore require adjustment if the property has overgrown areas, hidden hazards, protected plants, or unexpected debris.
We may rely on the customer’s instructions regarding what is to be cut, removed, planted, or retained. If the customer is not present, the work will be completed in accordance with the agreed instructions, and the customer accepts responsibility for any consequences arising from unclear, incomplete, or conflicting directions. We recommend that any special requirements are confirmed in writing before the service date.
2. Payments
Unless otherwise stated in writing, payment is due upon completion of the work. For larger jobs, recurring services, or projects requiring materials, we may request a deposit, staged payments, or payment in advance. All prices are quoted in pounds sterling and may be shown inclusive or exclusive of VAT depending on our status and the way the quotation is presented. Any applicable tax will be made clear before invoicing where required.
Payment methods may include bank transfer, debit card, credit card, or other accepted electronic methods. Cash may only be accepted if agreed in advance. Invoices should be paid by the date specified on the invoice, and failure to do so may result in suspension of further services, administrative charges, or recovery action. Where work has been completed satisfactorily, withholding payment for reasons unrelated to the agreed scope is not permitted.
If additional work is requested by the customer during a visit, we will normally quote or estimate the extra cost before proceeding, although urgent works may be undertaken immediately where necessary to prevent damage or restore safety. The final invoice will reflect the actual labour, materials, waste handling, and any agreed extras. For ongoing gardening services Kenton, charges may also be revised to reflect seasonal changes, inflation, or a change in the scope of the contract, provided reasonable notice is given.
3. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving reasonable notice. If you cancel with sufficient notice, we may not apply a charge. However, where a cancellation is made at short notice, where staff or equipment have already been allocated, or where materials have been purchased specifically for your job, we may retain some or all of any deposit or charge a cancellation fee to cover losses reasonably incurred.
If we need to cancel or reschedule due to adverse weather, illness, vehicle breakdown, shortage of materials, or another unavoidable issue, we will notify you as soon as reasonably practicable and offer an alternative date. We are not responsible for any loss arising from delay where the delay is caused by matters beyond our control, provided we take reasonable steps to minimise disruption and complete the work within a reasonable time.
Repeated cancellations, unsafe site conditions, or failure to provide access may lead us to withdraw from a booking without further obligation. If a customer repeatedly changes the agreed scope or date, we may revise the quote or treat the booking as cancelled. This clause is intended to keep the service workable and to ensure that resources are used fairly across all clients of our garden care service.
4. Liability and Limitations
We will carry out all work with reasonable care and skill. However, gardening work can involve natural variation, living materials, hidden defects, and pre-existing conditions that are outside our control. Unless caused by our negligence, we are not liable for damage arising from issues such as unstable structures, concealed pipes or cables, weak plants, soil subsidence, pest infestation, or deterioration caused by weather or age.
Where plants, turf, shrubs, or trees are supplied or selected by the customer, we do not guarantee their long-term survival, as outcomes depend on many factors including soil quality, watering, light, disease, and aftercare. Similarly, while we will take reasonable precautions, we cannot accept responsibility for losses caused by events that could not reasonably have been foreseen or avoided. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
To the fullest extent permitted by law, our liability for any claim arising from a particular service will be limited to the amount paid or payable for that specific service, except where a different limit is required by law. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, or inconvenience, unless such loss results from a breach that the law does not allow us to exclude. The customer should ensure that valuables, ornaments, pets, and vulnerable items are removed or protected before work begins.
If you believe damage has occurred, you must notify us within a reasonable time and provide evidence where possible. We may ask to inspect the site or affected items before any repair, replacement, or settlement decision is made. Failure to permit a reasonable inspection may affect our ability to investigate the issue fairly. Where rectification is appropriate, we may choose to reperform the work, offer a partial refund, or agree another suitable remedy.
Customers are responsible for informing us of any known hazards on site, including buried services, fragile surfaces, restricted access, wildlife nesting, or protected areas. If such information is not disclosed and damage or delay results, we will not be responsible for resulting losses. Any direction from the customer to proceed in a manner that we consider unsafe may be refused without liability. This helps ensure that garden maintenance and clearance work is undertaken responsibly and in line with professional standards.
5. Waste Regulations and Site Clearance
Any waste created during the performance of the services, including grass cuttings, prunings, soil, branches, leaves, and general garden debris, will be handled in accordance with applicable UK waste regulations. We will aim to dispose of green waste responsibly, but the precise arrangement may depend on the service package agreed. Where waste removal is included, the customer agrees that we may collect, transport, sort, and dispose of waste using lawful and environmentally appropriate methods.
Waste may be taken to a licensed facility or processed through a compliant recycling or composting route. If waste transfer documentation is required, we may complete it in the usual course of business and retain records as appropriate. The customer must not request that waste be fly-tipped, burned unlawfully, or disposed of in any manner that breaches environmental rules. We reserve the right to refuse any instruction that would cause us to act unlawfully or contrary to safe working practice.
If the customer wants to keep any waste on site, this must be agreed before the work begins. Otherwise, we may assume that removal is required where it is part of the service description or where the accumulation of waste would unreasonably interfere with access, safety, or the appearance of the property. Any hazardous, contaminated, or non-garden waste discovered during work may be excluded from standard removal and may require specialist handling at additional cost. This includes materials such as asbestos, chemicals, oils, sharp metal, or items not ordinarily associated with garden operations.
6. Customer Responsibilities
The customer must provide accurate details about the property and the work required, secure the necessary permissions to carry out the service, and ensure that any third parties who may be affected are aware of the scheduled visit. If the property is rented or jointly occupied, the customer confirms that they have authority to arrange the work. The customer should also make arrangements for pets, children, and vulnerable persons so that the site remains safe during attendance.
Any complaints or concerns should be raised promptly and in good faith so that we can investigate and, where appropriate, resolve the matter. The customer must not interfere with the work, instruct staff to act unsafely, or request activity that conflicts with these terms. If the customer supplies tools, plants, or materials, they remain responsible for their suitability unless we have expressly agreed to use them and inspected them beforehand.
We may suspend work if conditions become unsafe, if severe weather makes the task impractical, or if the customer acts in a way that prevents the service from being carried out properly. In such circumstances, any decision to continue, pause, or reschedule will be made at our reasonable discretion. These terms are intended to apply fairly to all users of our landscaping and gardening services.
7. Changes to Services and Materials
Any changes to the agreed work must be confirmed by us, and any resulting adjustments to price or timing will be communicated as soon as reasonably practicable. If materials are required, such as soil, compost, bark, plants, or replacement items, we may source them from third parties. While we will seek to obtain materials of suitable quality, we are not responsible for manufacturing defects unless they result from our failure to exercise reasonable care in selection.
Where a customer asks us to follow a particular design, maintenance style, or planting preference, we will do our best to comply within the practical limits of the site and the agreed budget. However, we do not guarantee that any living material will remain in a specific condition after the work is completed. Natural growth, climate conditions, and seasonal change can all affect appearance and performance.
If these terms are inconsistent with any specific written agreement for a particular project, the written agreement will take priority to the extent of the inconsistency. If any part of these terms is held to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of a breach by us shall be treated as a waiver of any later breach or of any other term.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising from them or from the services provided, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless the law requires otherwise. This applies to all customers using Gardeners Kenton services, whether the arrangement is a single visit, a regular maintenance contract, or a larger project.
By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. These terms are intended to be comprehensive, but they do not affect any statutory rights that cannot be excluded or limited by agreement. Where a consumer right applies, these terms should be read in a way that is consistent with that right. For clarity, headings are included for convenience only and do not affect the interpretation of the provisions.
This document forms the standard service basis for our gardening work and may be updated from time to time. Any revised version will apply from the date it is issued and will govern future bookings unless otherwise agreed. Continued use of the service after notice of revision will be taken as acceptance of the updated terms, so far as permitted by law.